Shipping Policy

Thank you for shopping with us. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.
Orders are not processed or shipped on weekends or public holidays.

During peak periods, promotions, holidays, or high order volume, processing times may be slightly longer.

2. Shipping Times

Estimated delivery times begin after the order has been processed and shipped.

United States

Estimated delivery time: 5–12 business days

International Orders

Estimated delivery time: 7–20 business days

Please note that delivery times are estimates only and are not guaranteed. Delays may occur بسبب customs processing, carrier issues, weather, incorrect shipping details, or high seasonal demand.

3. Shipping Costs

Shipping charges are calculated and displayed at checkout unless a free shipping offer is shown on the website.

4. Tracking Information

Once your order has shipped, you will receive a confirmation email with tracking information, when available.

Please allow 2–5 business days for tracking updates to appear after shipment confirmation.

5. Incorrect Address Information

Customers are responsible for entering the correct shipping address at checkout.

If you notice an error in your address, please contact us as soon as possible. We will do our best to update it before the order ships, but we cannot guarantee changes once the order has been processed.

We are not responsible for orders shipped to incorrectly entered addresses provided by the customer.

6. Delayed or Lost Packages

If your package is delayed beyond the estimated timeframe, please contact us and we will review the shipment status with the carrier.

If a package is confirmed lost in transit, we may offer a replacement or refund after reviewing the carrier status and order details.

7. Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and include:

• your order number
• clear photos of the item
• clear photos of the packaging

We will review the case and, if approved, arrange a replacement or refund.

8. Split Shipments

In some cases, items may ship separately depending on warehouse availability, packaging, or fulfillment logistics. If this happens, you may receive multiple packages for the same order.

9. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, and related fees may apply depending on your country’s regulations.

These charges, if applicable, are the responsibility of the customer unless otherwise stated at checkout.

10. Delivery Issues Marked as Delivered

If tracking shows that a package has been delivered but you have not received it, please:

• check around your delivery location
• check with household members or neighbors
• contact the carrier directly

If you still need help, contact us and we will do our best to assist.

11. Contact Us

If you have any shipping-related questions, please contact us through our Contact Us page or customer support email.